Lost Key type questions: We have been recommending the customers all along to save the installer along with the license key in a safe location on your hard disk or cloud drive so that you can reinstall the program again.

Things to try:

For any other support requests if you already contacted us and didn't get an answer within a day, please do this.

Please note that we reply within a day or many times within an hour depending on the time zone. If you didn't get the reply then it's definitely a spam blocking problem with your mail server that blocked any reply we might have sent. In that case, please write from another email address.

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Please use this self-support web site on FastSpring: FastSpring Consumer Support.