Contacted us and didn't get a reply? Please check your SPAM folder.

If you contacted us from here, we should have replied to you in 24 hours. If you didn't get the reply, please make sure that our reply from support address ( didn't land in your SPAM folder or was not blocked by your mail server. We usually send 2 copies of the reply from two different email addresses to increase our chances of reaching you. You may also try using another email address to see if our reply can reach you there.

Lost Key type questions: We have been recommending the customers all along to save the installer along with the license key in a safe location on your hard disk or cloud drive so that you can reinstall the program again.

Things to try:

For any other support requests if you already contacted us and didn't get an answer within a day, please do this.

Please note that we reply within a day or many times within an hour depending on the time zone. If you didn't get the reply then it's definitely a spam blocking problem with your mail server that blocked any reply we might have sent. In that case, please write from another email address.

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Order and Billing related queries?

Please use this self-support web site on FastSpring: FastSpring Consumer Support.